In addition to Usana Mindset’s general T&Cs, which can be read online by visiting www.usanamindset.com/terms-conditions/ , please see the following which relate to Walk & Talk outings and events:
Walk & Talk T&Cs
Booking / Cancellation / Illness or Injury
When booking one of Walk & Talk outings, we ask for full payment for the event within 2 days of booking. Only on receipt of payment will your place be confirmed.
For all events, the following booking refunds apply if you decide to cancel:
- All events are subject to a non-refundable booking fee of 10% (PayPal, Stripe and EventBrite do not refund fees to us).
- Cancellations by clients within 30 to 22 days (inclusive) days of the event will incur a 25% charge. If we manage to resell the place or you find someone to fill your place, you will receive a further
- Cancellations by clients within 21 to 11 (inclusive) days of the event will incur a 50% charge. If you can find someone to fill your place, you will receive a further refund, (less your 10% booking fee, if applicable).
- Cancellations within 10 (inclusive) days of the event will incur 100% charge.
Usana Mindset is unlikely to cancel a trip, though we will change route to lower ground should this be required for safety. In the rare event the walk is cancelled, we will notify you as soon as possible to arrange an alternative date or a full refund.
Usana Mindset reserves the right to stop any trip if any member(s) of the group is acting irresponsibly, unsafe or abusive. Additional charges will apply if the offending client(s) have to be escorted off the trip.
If anyone becomes unwell or has an injury during the trip, we will use our first aid training to look after their wellbeing until we return or evacuate immediately if required.
Usana Mindset reserves the right to refuse any client on any of our events and refund any booking if their behaviour has been deemed by Usana Mindset to have compromised on safety or have been antisocial on previous walks or courses.
All the above is in addition to the information stated on the online Walk & Talk Participation Form, which you have completed as part of your booking.